Writing
Research from Vloora on consumer agent experience and software that acts on people's behalf.
- When Software Acts for PeopleDelegated work, access and accountability, and the systems people need to supervise software that acts for them.
- Towards a Consumer Agent ExperienceAgent experience has a second customer, the person the agent works for, and a record of what was done in their name can be built now.
- The Customer's Side of the CounterCompanies test their agents from the inside, and customers need someone checking what they actually got.
- When an Agent Should Ask YouJudgment routing for the person who hands an errand to an agent: four tests, four paths and a receipt for every action.